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How do I book a game?
Please book your game online by clicking here.
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What is your sanitation process?
We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.
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Do I need to book in advance?
Yes, we strongly recommend booking a reservation through the booking portal by clicking here.
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After Midnight Games
We often offer games that start after midnight. To view those games, click to the next day.
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Will my group be playing with others?
We offer shared experiences, which means multiple groups can book into the same game. If you would like to ensure a private experience make sure to book all available spots. If the available spots do not match the game capacity, that means another group has already bookedspots in this game.
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Am I really going to be “locked” in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.
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How early should I arrive for my game?
Please arrive 10 minutes before your game time for check-in.
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How much do your games cost?
Games are $37.99 per person plus tax.
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How do I pay?
All games are paid online at the time of booking.
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My friends and family are joining, how can they pay for the same game?
Please give us a call if your group is paying separately. We can split the payments into different cards over the phone.
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How do I use my gift card(s)?
Each gift card is valid for one player in one game. Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation. When booking online:
- Select your game, date, and time. Each gift card has a unique 13-digit code. Enter this code in the “Have a promo code?” tab on the payment page.
- Multiple gift cards cannot be applied to one reservation; please give us a call to book your game.
- You’ll receive a confirmation email for each card you use.
If you are having any problems using your gift card(s), please call us and a team member will be happy to assist you!
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What is your cancellation policy?
We understand that plans change, so reservations can be canceled up to 48 hours before your game for a full refund! Give us a call and we will be happy to assist you.
See AlsoAbout | Prototype Escape Games?
Can I reschedule?
We can reschedule games up to 4 hours before your reservation time. Within 4 hours of the start time, the game is not transferable and non-refundable.
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Do you have parking?
St. Johns Town Center features ample parking throughout the entire shopping center for all guests at no cost. Handicapped parking is also plentiful in each of the parking areas. In addition, The AmeriPark Valet at St. Johns Town Center is available year round for shoppers and diners at Maggiano’s Little Italy, The Cheesecake Factory, The Capital Grille and J. Alexander’s. Also, there are MyPark spots. Guests can simply download the app, reserve their parking space and tap a button on the MyPark® App when they arrive and the reservation unit will give them access to park. It’s simple, convenient and hassle-free!
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Where are you located in St. Johns Town Center?
We are located next to Panera Bread, close to the Town Center Pkwy entrance.
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Is there an age limit?
We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. A paying adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.
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Can I bring my small child with me?
Yes! Any child that is age 4 and under can come along with you and will be free of charge. **Important**: please call us before making your reservation so that we can add their spot to your reservation, due to each game having a maximum capacity for space/players.
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Can you accommodate large parties or corporate events?
Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (904) 595-1440 or by emailing Jacksonville@TheEscapeGame.com.
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Are your games wheelchair accessible?
Please give us a call at (904) 595-1440 and we will help you select the best game room for your team.
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Can we bring food or drinks into the game?
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
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What is The Escape Game Jacksonville?
The Escape Game is the premier provider of escape rooms. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover a priceless work of art, find lost gold, or break out of prison. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
For a more visual explanation, check out this video.
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It’s my first escape room. Any advice?
For a few tips, read our guide on how to beat an escape room.
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How can I work at The Escape Game?
Please visit TheEscapeGame.com/Careers to view all available positions.
FAQs
How long does escape room game take? ›
Most escape rooms are 60-minutes in length. As the escape room industry has grown, some companies have introduced shorter games (typically 45-minutes) and games up to several hours long.
Can 2 people do an escape game? ›Conclusion. Overall, it's perfectly fine to rise up to the challenge of an escape room as a duo. There are plenty of couples or two-people teams who successfully gather their wits together to enjoy the thrill of an escape room.
How does the escape game work? ›An escape room is a live 60-minute game. You and your team will step into a themed room with a unique mission where you will work together to uncover clues and overcome challenges to complete your mission.
How many puzzles does the average escape room have? ›The number of puzzles in an escape room can vary, but on average there are around 10-15 puzzles per room. Some rooms may have more or less depending on the length and difficulty of the game.
Can you only play escape room once? ›Can you play escape room game more than once? You can play different scenarios or rooms, but usually, each individual game or scenario is meant for just one go-round because of their solution-based design.
What kind of questions are asked in escape rooms? ›In an escape room, you can expect a healthy mix of riddle-based, logic-based, observation-based, and team-based questions. Riddles require you to think creatively and spot hidden meanings. Logic-based puzzles test your reasoning skills.
How do you play escape? ›You are given a mission and placed into a themed room where you must explore to find hints and clues. You may find a container that needs a passcode to open, or a lock that needs a key. If you search hard enough, you can figure out passcodes, open all the locks, find hidden items, and ultimately free yourself.
How many people do you need for an escape game? ›Some puzzles within escape rooms require the participation of multiple people to solve. As a result, most escape rooms have a minimum requirement of at least two players. However, it is important to avoid overcrowding the room as it can lead to chaos and hinder progress.
What are the requirements for escape game? ›To play Escape you will need a minimum CPU equivalent to an Intel Pentium 4 2.00GHz. Whereas, an Intel Core i7-610 is recommended in order to run it. The minimum memory requirement for Escape is 80 MB of RAM installed in your computer.