How to Contact UPS & Get Help with a Package (2024)

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1Getting in Touch with Customer Service

2Getting Help with a Package

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Last Updated: June 3, 2024Fact Checked

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If you’ve lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have. Fortunately, these different methods are all pretty straightforward!

Method 1

Method 1 of 2:

Getting in Touch with Customer Service

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  1. 1

    Call the UPS customer service phone number. Calling this number will bring you to an automated system that will help you talk to an agent about your specific problem. The number for UPS customer service is 1-800-742-5877.[1]

    • Note that the service hours for this number are Monday through Friday, from 8:00 a.m. to 12:00 a.m. EST. The best time to call to speak to an agent as soon as possible is 8:30 a.m.
    • If your issue refers to shipping internationally, the number you should dial is 1-866-782-7892.
    • UPS also offers a customer service hotline for the hard of hearing. That number is 1-800-833-0056.
  2. 2

    Respond to the prompt asking you what your call is about. You will be given a list of common topics to choose from. This list includes “Track a package,” “Send a package,” and “Shipping information or order supply.” Once you say which topic you’re calling about, your call will be transferred to the relevant customer service department.[2]

    • These menu options are not numbered, so you’ll have to verbally select your topic rather than punching a number into your phone.

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  3. 3

    Say “agent” into the phone after you’ve stated your reason. This will directly put you in touch with a human agent in the department you’ve been transferred to. You can also state “Customer service” or press 0 to be put in touch with an agent.[3]

    • However, if you press 0 or say “agent” before you’ve stated the reason for your call, you won’t immediately be put in touch with an agent in the relevant department.
  4. 4

    Send an email to customer service if you don’t want to call them. An email won’t be responded to as quickly as a phone call, but it also doesn’t require navigating an automated system on the phone. To email UPS customer service, visit the “Email Us” page on the UPS website. The URL for this page is: https://www.ups.com/upsemail/input?loc=en_US. You can select one of the following categories to describe the nature of your email:

    • Tracking
    • Receiving a Package
    • Sending a Package
    • Billing
    • Technical Support
    • General
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Method 2

Method 2 of 2:

Getting Help with a Package

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  1. 1

    Go to the UPS website to track the whereabouts of your package. If you need to get in touch with UPS because you haven’t received your package, the first step is to find out where your package actually is. Go to the UPS Home page, navigate over to the Tracking page, then input the Tracking Number for your package.[4]

    • The URL for the UPS website is: https://www.ups.com/us/en/Home.page.
    • The Tracking Number is the series of numbers, beginning with “1Z,” that was assigned to your package when it was first put into the UPS system.
  2. 2

    Check for a local access point if you haven’t received your package. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. If this is the case, the phrase “Delivered to UPS Access Point” will appear in your package’s tracking updates.[5]

    • If you haven’t received your package but the system shows it was delivered, check locations surrounding your home where the package may have been hidden by the driver to prevent theft. These may include a back patio or a nearby planter.
  3. 3

    Call the Access Point to schedule a redelivery or pick up your package. The hours, location, and directions to the Access Point will all be listed on the UPS website. Note that if you opt to have the package redelivered to your home, it may take up to 2 business days to arrive.[6]

    • The time it takes to redeliver your package will vary based on the condition that the package was in when it arrived at the Access Point.
  4. 4

    Ask the UPS Virtual Assistant for help with other questions. Most issues involving package delivery have surprisingly simple answers and resolutions. The UPS Virtual Assistant, accessible through the Contact UPS webpage, can answer almost any other questions you may have. If it can’t, it will redirect you to speak with a customer service representative.[7]

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      About This Article

      How to Contact UPS & Get Help with a Package (27)

      Co-authored by:

      wikiHow Staff

      wikiHow Staff Writer

      This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 201,114 times.

      200 votes - 16%

      Co-authors: 7

      Updated: June 3, 2024

      Views:201,114

      Categories: Contacting Companies

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      How to Contact UPS & Get Help with a Package (2024)

      FAQs

      How to Contact UPS & Get Help with a Package? ›

      If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support. How do I update an expired payment card?

      How do I talk to an actual person at UPS? ›

      If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support. How do I update an expired payment card?

      What do I do if my UPS package was not delivered? ›

      File a UPS Claim. Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right.

      Can you contact UPS customer service? ›

      How do I complain about a delivery by UPS? ›

      Here's a general guide:
      1. Contact UPS Customer Service:Start by contacting UPS customer service to report your complaint. ...
      2. Provide Details:Clearly explain the details of your complaint. ...
      3. Note the Tracking Number:If your complaint is related to a specific package, have the tracking number on hand.
      Sep 12, 2015

      How do I find where my UPS package is? ›

      Text 'TRACK [Your Tracking Number]' to 69877 (MYUPS) and we'll tell you where your package is. Text 'LOCATE [Your Postal Code]' to 69877 (MYUPS) and we'll help you find the nearest location.

      How often does UPS lose packages? ›

      UPS has a very low package loss rate, with less than 1% of packages being lost or damaged in transit. However, this can still result in a significant number of lost packages due to the high volume of packages that UPS handles on a daily basis.

      What to do if package isn t delivered? ›

      How to Start Your Search
      1. Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
      2. Complete a Help Request Form. ...
      3. Submit a Missing Mail Search Request.

      Is it illegal to keep a misdelivered package? ›

      According to state rules, a person who comes into control of the property of another that they know is lost, mislaid or delivered by mistake is guilty of theft, especially if they fail to take reasonable measures to return the property (i.e., correcting the delivery driver, bringing it to the right address, contacting ...

      How to tell if UPS lost your package? ›

      If the package couldn't simply be left, the tracking status will show UPS InfoNotice was left. If no InfoNotice is present, it means the package either hasn't been delivered or has been lost or misplaced. If your package's status shows a missing delivery, your first step is to contact the shipper.

      Does UPS take pictures of delivery? ›

      Additionally, UPS offers a service called UPS My Choice, which allows customers to track their packages and make delivery arrangements according to their preferences. So, does UPS take pictures of delivery? The answer is yes.

      How to track UPS package without tracking number? ›

      Register for UPS My Choice.

      Click on the yellow “Continue” button on the bottom of the membership you want. Once you are on the registration page, fill in your personal details and verify your address. The free version of My Choice will let you track your packages without a tracking number.

      Why does UPS take so long? ›

      Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services.

      How do I escalate a complaint to UPS? ›

      1. Complaints should ‹e lodged in writing in the electronic form (including fax e-mail or contact form on the www.ups.com we‹site) or ver‹ally for the record. 2. Complaints due to delays in the delivery of shipments covered ‹y Money Back Guarantee (as defined in pt.

      How do I contact UPS about a package delivered to the wrong address? ›

      If you're in the US, you can call the UPS re-routing center at 1-800-742-5877. They needed my name and the tracking number. They can do a MINOR change (meaning a small address change like two numbers transposed) free of charge.

      How do I complain about delivery? ›

      How to try for compensation
      1. See if you can get a refund or compensation via the company's own late delivery procedure. ...
      2. Call the company to say it hasn't met expectations. ...
      3. How to write a delivery complaint letter asking for compensation. ...
      4. Negotiate, negotiate, negotiate. ...
      5. If all else fails: how to take 'em to court.

      Who to contact if UPS delivers to a wrong address? ›

      Contact UPS customer service: If contacting the recipient does not resolve the issue, get in touch with UPS customer service. Provide them with the tracking number and delivery confirmation information to help them investigate the misdelivery.

      What is the phone number for UPS WorldShip Technical Support? ›

      Phone: If you have technical questions about WorldShip that cannot be answered by this guide, the support website, or WorldShip Help, then please call 1-888-553-1118. This toolbar contains often used commands, is customizable by the user, and can appear above or below the ribbon .

      What does it mean when your package has arrived at a local UPS location and is still being processed for delivery? ›

      Processing at UPS facility means that the package has arrived at a UPS sorting facility and is being sorted and processed for delivery. This includes scanning the package, sorting it based on its destination, and loading it onto the appropriate delivery truck or plane.

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