Your order will be canceled and refunded if the pickup time window is missed.
If you're unable to collect your order during the selected timeframe, the order will be canceled and refunded. A new order will need to be placed. Unfortunately, we're not able to extend the time frame, or let someone else collect the order.
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Was the article not helpful? Try one of the related articles below.
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FAQ_ClickAndCollect_ThirdParty
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Can I send someone else to pick up my order?
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How Can I select an alternate collector for my Click & Collect order?
While checking out on our website, you’ll be given the option to name an alternate collector for your Click & Collect order.
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Why can't I place a Click & Collect order?
Our stores have a limited number of slots per day for this service due to high demand. Once this limit is reached, you'll receive a "maximum order capacity" warning at checkout. If you receive this message, you will not be able to place your order at this time, please try again the next day.
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What terms and conditions apply for my Click & Collect order?
The Click & Collect terms and conditions can be found via the below link. Be sure to select #3: Product Pick-up.
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What if I need to change the date of pickup or can't make it? What will happen with my order?
If Customers are unable to retrieve Click & Collect orders, you have 24 hours from receipt of pick up email to retrieve it.
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