Hacked Account Recovery | Activision Support (2024)

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To get help recovering a hacked Activision account, please use the steps and questions to provide your account details and request an account recovery.

If we determine that your account was hacked, we will work to get you back to playing with your original progress, stats, and content as quickly as possible.

If your account was not hacked, your request will be closed. Please refer to the following resources to get help with other account-related issues:

• Account linking or unlinking: please go to Managing Your Activision Account.
• Bans and enforcement: please submit a request to Appeal a Ban.
• Two-factor authentication (2FA): please review our 2FA FAQ.
• Issues not related to hacked accounts: please visit Support Options.

Be sure to review our tips for safeguarding your Activision accounts.

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Requests can take up to 2 days to process. You’ll be notified via email when your request is complete.

You’re logged in to an Activision account created on{{DATE_CREATED}}that’s currently using the email address{{EMAIL}}.

Is this the account that was hacked?

To get help recovering a hacked Activision account, please use the steps and questions to provide your account details and request an account recovery.

If we determine that your account was hacked, we will work to get you back to playing with your original progress, stats, and content as quickly as possible.

If your account was not hacked, your request will be closed. Please refer to the following resources to get help with other account-related issues:

• Account linking or unlinking: please go to Managing Your Activision Account.
• Bans and enforcement: please submit a request to Appeal a Ban.
• Two-factor authentication (2FA): please review our 2FA FAQ.
• Issues not related to hacked accounts: please visit Support Options.

Be sure to review our tips for safeguarding your Activision accounts.

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Requests can take up to 2 days to process. You’ll be notified via email when your request is complete.

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Follow these steps to link a different account to your temporary account.

1. Go to the LINKED ACCOUNTS section on your temporary account.
2. Select UNLINK next to any accounts you need to unlink.
3. Check the confirmation box and select CONTINUE.
4. Select LINK next to an account you wish to link.
5. You will be taken to the account provider’s website. Follow the steps to log in to the account and complete the account linking process.

Since you're unable to log in to the account you need help with, you will need to create a temporary Activision account to submit an account recovery request. You will also need to link aPlayStation, Xbox, Steam, or Battle.net account that was previously linked to your hacked Activision account.

This temporary account will no longer be accessible after your account is recovered, so please do not make any in-game purchases. Progress and purchases cannot be transferred.

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1. Create a temporary Activision account using a valid email you can access.
2. When you reach the CONNECTED ACCOUNTS step while creating the account, select an account type (PlayStation, Xbox, Steam, or Battle.net) that was linked to your hacked Activision account.
3. You will be taken to the account provider's website. Follow the steps to log in to the account and complete the account linking process.
4. Return to this page and select VERIFY TO CONTINUE.

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Follow these steps to link an account to your temporary account.

1. Go to the LINKED ACCOUNTS section on your temporary account.
2. Select LINK next to an account you wish to link.
3. You will be taken to the account provider's website. Follow the steps to log in to the account and complete the account linking process.
4. Return to this page and select VERIFY TO CONTINUE.

Your Case Number is{{CASENUMBER}}

We received your account recovery request.

We expect to have your request completed within 2 days.

We appreciate your patience.

Activision Support

We’ve detected that you have an open account recovery request with the following email address: {{EMAIL}}

Keep an eye on your inbox for updates.We appreciate your patience.

Activision Support